What it is

A lot of support is the same handful of questions asked a hundred ways. This assistant handles those instantly, from your own company information — friendly, professional, and concise, never making up a price or a policy. When it genuinely doesn't know, it says so and points the customer to your team instead of guessing.

Every exchange is categorized — billing, technical, complaint, general — and logged, so you can see what customers actually ask and where your team's time is really going. It's the lightweight version: fast to stand up, and an easy step up to a full knowledge-base assistant later.

How the flow runs

Answers are grounded in the company information you provide — the bot won't invent features, prices, or policies.

What it handles

• Instant answers to common questions, drawn from your own company information.
• Honest fallbacks — when it doesn't know, it hands off to your team instead of guessing.
• Automatic categorizing of every conversation: billing, technical, complaint, or general.
• Full conversation log so you can see what's actually being asked.
• Concise, on-brand tone kept under control on every reply.

Architecture & stack

• Orchestration: n8n Cloud, triggered per incoming message.
• Reasoning: OpenAI GPT-4o-mini, answering strictly from supplied company info.
• Records: Google Sheets logging every question, answer, category, and confidence.
• Reliability: input validation and retry-on-fail; a safe default reply if a step ever hiccups.

What the client gets

Routine questions come off your team's plate, customers get answered in seconds, and you get a running record of what people ask most. It's a two-tool setup that stands up fast — and when you're ready, it upgrades cleanly to the document-grounded Knowledge Assistant.